In a pitch to a prospective client, it is common to see the general counsel ask attorneys to provide information on three topics: approach for the matter, proposed budget, and the unique value the firm could provide.
Direct feedback from your client is the best way to understand what your client values and needs. And acting on that feedback is the clearest way to improve relationships and inform client development strategies.
June commemorates diversity, equity, and inclusion (DEI) with the celebration of Pride Month and Juneteenth. In keeping with this month’s emphasis on DEI, this installment of the Client Care Corner focuses on DEI’s growing importance within the legal sector.
Troutman Pepper’s Chief Client Experience Officer Dan Pulka is profiled by the Financial Times for his work to enhance client service and experience through initiatives like Troutman Pepper Plus.
Troutman Pepper is mentioned in the Financial Times article, “Digital Reinvention Is the Next Big Test for Law Firm Success,” for its MobileOne app and overall performance on the publication’s annual index of law firms in North America.
Two Troutman Pepper initiatives – Troutman Pepper Plus and MobileOne – are recognized by the Financial Times among case studies showcasing how law firms are innovating as businesses.
This month, Troutman Pepper held its first associates retreat. The event included plenty of time for associates to build relationships in person after two years of remote working, as well as substantive programming to help them enhance their practice and learn more about the firm.
One of the many benefits of receiving client feedback is that it is often candid. Clients are not shy about stating what they want or need and what can be improved. This gives attorneys a great roadmap for client development.
As we approach March, how are you doing on your New Year’s resolutions? If you are not as far along as you had hoped, you are not alone. That’s because most people set resolutions that are broad or unrealistic.
At the end of last year, several Troutman Pepper attorneys asked the Client Care team to report on trends we saw in the last 12 months and our advice for 2022, here's what we saw.
Firm receives the Legal Services Innovation Award from The American Lawyer for its development and implementation of Engage, an AI-backed platform that finds the right attorney for the matter based on skill sets and experience, leveling the assignment playing field.
