Troutman Pepper's Erin Murphy discusses Taylor Swift's Eras tour and the opportunity any concert or big game presents for high-profile business development.
Troutman Pepper’s Shana Beldick and Daniel Pulka provide tips on how to foster an internal service culture by moving past a scattered approach for collecting feedback and applying best practices for a firm’s non-lawyer business professionals.
Members of Troutman Pepper’s client experience team attended the Qualtrics X4 Summit to uncover new ways we can serve our clients better and to share how our attorneys are putting the client experience front and center.
2022 was a year of transition, with law firms and clients moving into a new post-pandemic phase while dealing with rising inflation and global uncertainty. Throughout this time, we have been working with clients of all sizes to collect feedback.
